Refund & Returns
RETURNS FOR REFUND
This policy applies to U.S. purchases made directly through puravibewellness.com.
Because our products are ingestible and subject to strict quality and safety standards, we hope you understand that opened or used products are not eligible for return or refund.
Eligible Returns
● Only full-priced, unopened, unused products in their original packaging may be returned.
● Return requests must be initiated and postmarked within 15 days of the delivery date.
● Customers are responsible for return shipping costs.
● Original shipping fees are non-refundable.
Final Sale Items
The following items are considered final sale and are not eligible for return or refund:
● Products purchased at a discount, including subscription pricing, bundles, promotions, or coupon codes
● Products that have been opened or used
● Products received more than 15 days prior to initiating a return
● Orders returned to sender
● Orders shipped using freight forwarding services
Items that fall into any of the above categories are not eligible for refunds or credits.
HOW TO INITIATE A RETURN
To request a return, please email support@puravibewellness.com with the following details:
● Order number
● Reason for return
● Confirmation that the product is unopened and unused
Once our support team reviews your email for return eligibility, they will provide you with the information necessary to complete your return. Returns must be approved prior to shipment. Items sent back without prior authorization may not qualify for a refund.
Returns consisting of packaging only, without the product inside, will not be accepted. puravibe is not responsible for items lost or damaged during return shipping.
REFUNDS
Once an eligible return is received and reviewed, approved refunds will be issued to the original method of payment, excluding original shipping charges.
Refunds are typically processed within 7-10 business days of receipt. Please note that your financial institution may take additional time to reflect the transaction on your statement.
Returned products are inspected upon receipt. Products that do not meet the eligibility requirements outlined in this policy will not be refunded.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect product, please contact support@puravibewellness.com within 7 days of delivery so we can make things right! Include your order number and a clear photo or video showing the condition of your order upon arrival.
If the issue is determined to be the result of a shipping or fulfillment error, we will review your request and work toward an appropriate resolution. To ensure fairness for all customers, puravibe reserves the right to monitor replacement requests and limit or deny requests in cases of suspected misuse.
FREIGHT FORWARDERS & ADDRESS ELIGIBILITY
Only orders shipped to valid U.S. residential addresses are eligible for return consideration. Use of a freight forwarding service automatically waives eligibility for returns or refunds.